A visit without a later collection
Ask after the customer has had time to reflect on the practice experience. Keep the invitation about the service rather than asking for personal clinical information or a claim about an outcome.
Review automation for opticians
Ask for optician reviews after the experience, not just the appointment.
An eye-test visit, frame selection and collecting glasses may happen on different days. Choose the point that matches the experience you are asking about, then send a discreet branded request that welcomes honest feedback about your practice.
No setup fee. Verify your email, choose a plan and add a card to start your trial.
Use Reviews on its own. No callback widget needed.
Example OpticiansText message
Ask at a moment that makes sense.
Ask after the visit or, where relevant, after collection and a chance to experience the service. Keep one considered request moment across a series of related visits.
Glasses ordered and collected later
If you want feedback about the whole experience, wait until collection and time to try the result. Avoid sending separate requests at the eye test, purchase and fitting unless there is a clear reason.
A request you can make your own.
Start with a personal, neutral message. Replace the example business name and choose the destination before sending.
- Choose the momentYour team decides the customer is ready to be asked.
- Choose the destinationSend them directly to a review site or to your RoundRobin feedback page.
- Keep the outcome clearA request, a link click and a published review are different events.
Fit it around your working day.
- Choose request moments for appointment-only visits and visits followed by a collection.
- Add ready contacts manually or to a connected Sheet without prescription or health information.
- Review request history, your destination and sending limits before adding repeat customers.
Keep the handover clear
This is feedback collection, not clinical follow-up or a practice-management integration. Your team chooses the contact and moment; it does not automatically publish to Google.
See request history, feedback and review-site clicks separately.
A few useful answers.
Should we ask after the eye test or after glasses collection?
Match the request to the experience. For the complete visit-and-purchase journey, collection may be the more useful milestone. Avoid repeatedly asking at every step.
Do review messages need prescription information?
No. Use the practice name and a neutral invitation. Only add the contact details needed for the request, without prescription or health information.
What happens after a review request?
Customers follow your chosen link to Google, Trustpilot or another configured destination, or leave feedback on your branded RoundRobin page. They choose their own rating and words. RoundRobin feedback is never automatically posted to another platform.
What can we measure?
Track the request history, review-site clicks and feedback received in RoundRobin. A click to a public review site does not confirm a published review. For direct links, reminders stop after a click; eligibility and timing rules apply.
Start with your next review request.
Set up Reviews, choose your destination and send an individual request. Add automation when your routine is ready.
No setup fee. Email verification, plan selection and a payment card start your trial. Initial review-request SMS messages accepted for sending use credits from your plan. See Pricing for current rules.
Want website visitors to reach your team too?Callbacks for opticians →