Happy customers are not asked at the right time
If the request comes too late, even satisfied customers forget, ignore it, or move on.
Review Automation
Get more reviews from customers who already love you
RoundRobin AI Reviews sends branded SMS requests, captures ratings, written feedback, and optional voice reviews, then guides happy customers toward public review platforms. You collect more proof without relying on your team to remember every follow-up.
- Send branded SMS review requests when the customer experience is still fresh.
- Capture star ratings, written feedback, and optional voice reviews in seconds.
- Guide happy customers to Google and other public review destinations.
Why great service still gets too few reviews
Review volume is usually a timing and follow-up problem, not a service quality problem.
Good feedback stays invisible
Positive comments in calls, texts, and emails do not help future buyers unless they become usable proof.
Manual chasing does not scale
When review requests depend on memory, timing and volume stay inconsistent.
From happy customer to usable proof
A repeatable workflow for asking, capturing, routing, and measuring customer feedback.
Send the request
Trigger a branded SMS review request after a call, job, visit, or customer milestone.
Fast launch
SMS first
Branded page
Collect useful feedback
Capture ratings, written reviews, and optional voice notes that feel more human than generic text.
Star rating
Text feedback
Voice note
Guide public review growth
Send happy customers toward Google and other public destinations after they submit feedback.
Google prompts
Public proof
Local trust
Track what is working
Measure requests, responses, ratings, source clicks, and feedback quality so the workflow improves.
Dashboard
Response trends
Quality control
Capture proof that feels real
Ratings are useful. Written and voice feedback gives future buyers more reason to trust the review.
Why voice reviews help
- Customers record on mobile or desktop without answering a phone call.
- Voice notes make feedback feel more specific, human, and believable.
- Your team can replay customer sentiment for training and service improvement.
- Customers can preview and re-record before they submit.
Example review output
Verified customer - 5.0
"Great communication and fast service from start to finish."
Voice review submitted
"Customer left a short voice note explaining what went well."
Public review prompt accepted
"Customer continued to Google after submitting private feedback."
Where Reviews works best
Use it wherever social proof, local reputation, and recent customer feedback affect conversion.
Local service businesses that need more Google reviews
Send requests consistently after the right service milestone so trust compounds over time.
Multi-location operators standardizing review requests
Send requests consistently after the right service milestone so trust compounds over time.
Agencies managing social proof for multiple clients
Send requests consistently after the right service milestone so trust compounds over time.
Sales and CX teams collecting post-service feedback
Send requests consistently after the right service milestone so trust compounds over time.
Brands turning private praise into public proof
Send requests consistently after the right service milestone so trust compounds over time.
Teams selling to buyers who need trust before they enquire
Send requests consistently after the right service milestone so trust compounds over time.
Proof from real customer workflows
Examples from teams using RoundRobin AI to turn customer outcomes into visible trust signals.
"In just three months, Flowerhouse captured 84 new calls with RoundRobin AI, turning more website enquiries into real conversations and cutting down on missed o..."
"Swainstons increased enquiries and conversions by responding to website leads faster, turning more visitors into real conversations before they went elsewhere."
"The Three Brothers Breweries started generating new sales within hours by using RoundRobin AI to catch and route enquiries that came in after opening hours."
Build the full lead-to-proof workflow
Reviews is strongest when paired with fast lead response, form-to-call routing, and industry-specific landing pages.
Callback Widget
Capture high-intent leads first, then request reviews after real conversations.
View pageRelay
Turn form submissions into faster follow-up before asking for reviews.
View pageReviews Industries
Use sector-specific review pages for stronger search and sales relevance.
View pageCallback Widget Industries
Pair review growth with speed-to-lead workflows for each sector.
View pagePricing
Plan review volume, credits, and rollout pace.
View pageAll Services
See how Reviews fits into the full lead-to-proof workflow.
View pageReviews FAQs
How does Reviews help us collect more authentic customer reviews?
Your team sends review requests after real customer interactions. Each request is tied to a unique link, helping keep responses connected to genuine service events.
Can customers leave feedback by text or voice?
Yes. Customers can submit written feedback or use an automated review call flow to leave spoken feedback in their own words.
How do you prevent duplicate or low-quality submissions?
Requests use unique tokenised links, one-response controls, and duplicate protection windows to help keep feedback quality high.
Do we get AI summaries from text and voice responses?
Yes. RoundRobin AI summarises written feedback and available call transcripts so teams can quickly spot trends and coaching opportunities.
Can I track request status in the dashboard?
Yes. You can monitor request status, response channel, call and transcript progress, and summary availability by domain.
How many credits does a review request cost?
Each review request costs 1 credit and includes the outbound invite plus response tracking.
Do customers need to answer a phone call to leave a voice review?
No. Voice reviews are recorded directly on the review page and can be replayed or re-recorded before submission.
Ready to collect more reviews without more manual chasing?
Launch branded SMS requests, capture richer feedback, and turn happy customers into public proof.
NFC activated
NFC activated successfully
Your NFC review tag is now active and ready to use.
If you want more reviews on autopilot, start your 14-day trial with RoundRobin AI Reviews.