Review requests are inconsistent
Teams ask at different times, so volume and quality fluctuate month to month.
Reviews
Turn every happy customer into trusted public proof
RoundRobin AI Reviews automates your full review flow from branded SMS requests and smart follow-ups to fast response capture and multi-channel publishing. Collect stronger feedback, build trust faster, and showcase approved reviews where buyers are already looking.
- Automate branded SMS review requests and smart follow-ups so more customers respond.
- Capture star ratings, written reviews, and optional voice or video testimonials in seconds.
- Publish approved reviews to your website widget, Google Business Profile, and Facebook Page.
What breaks review growth for most teams
Review volume is usually a process problem, not a quality problem.
Great feedback stays private
Customers share positive comments but those trust signals never become public proof.
Follow-up effort stays manual
Chasing reviews manually slows teams down and makes performance hard to scale.
How the Reviews workflow runs
From request creation to public proof, the flow is structured and repeatable.
Create and send requests
Send a branded SMS review request directly from dashboard workflows.
Fast launch
SMS first
Branded page
Capture richer feedback
Collect stars, text, and optional voice for stronger trust and coaching context.
Star rating
Text feedback
Voice note
Guide public review growth
Prompt customers toward Google and other destinations based on your strategy.
Google prompts
Public proof
Local trust
Track and improve output
Measure request performance over time and improve timing, messaging, and channels.
Dashboard
Response trends
Quality control
Capture more than star ratings
Voice reviews add authenticity and coaching value that basic ratings cannot provide.
Voice feedback advantage
- Customers can record on mobile or desktop without a phone call.
- Voice content adds human trust signals where text alone may feel generic.
- Teams can replay customer sentiment for training and service improvement.
- Customers can preview and re-record before submitting.
Example review output feed
Verified customer - 5.0
"Great communication and fast service from start to finish."
Voice review submitted
"Customer left a 42-second voice note with clear positive sentiment."
Public review prompt accepted
"Customer continued to Google review flow after private feedback submit."
Where Reviews fits best
Use this workflow where trust proof and reputation velocity affect lead conversion.
Local service businesses building Google review velocity
Run requests consistently after service milestones to build compounding trust.
Multi-location operators standardizing reputation workflows
Run requests consistently after service milestones to build compounding trust.
Agencies managing social proof for multiple clients
Run requests consistently after service milestones to build compounding trust.
Sales and CX teams collecting actionable post-service feedback
Run requests consistently after service milestones to build compounding trust.
Brands combining private feedback with public review growth
Run requests consistently after service milestones to build compounding trust.
Teams needing trusted proof for high-consideration buyers
Run requests consistently after service milestones to build compounding trust.
Customer proof
Examples from teams using Reviews to improve social proof and customer insight quality.
"In just three months, Flowerhouse captured 84 new calls with RoundRobin AI, turning more website enquiries into real conversations and cutting down on missed o..."
"Swainstons increased enquiries and conversions by responding to website leads faster, turning more visitors into real conversations before they went elsewhere."
"The Three Brothers Breweries started generating new sales within hours by using RoundRobin AI to catch and route enquiries that came in after opening hours."
Related pages for rollout and upsell
Use these pages to position review growth as part of a complete conversion workflow.
Callback Widget
Capture high-intent leads first, then request reviews after real conversations.
View pageRelay
Turn form submissions into faster follow-up workflows before review requests.
View pageReviews Industries
Use sector-specific review workflows and positioning pages.
View pageCallback Widget Industries
Pair review growth with speed-to-lead workflows for each sector.
View pagePricing
Plan for review volume, credits, and rollout pace.
View pageAll Services
See how Reviews fits into the full RoundRobin AI conversion stack.
View pageReviews FAQs
How does Reviews help us collect more authentic customer reviews?
Your team sends review requests after real customer interactions. Each request is tied to a unique link, helping keep responses connected to genuine service events.
Can customers leave feedback by text or voice?
Yes. Customers can submit written feedback or use an automated review call flow to leave spoken feedback in their own words.
How do you prevent duplicate or low-quality submissions?
Requests use unique tokenised links, one-response controls, and duplicate protection windows to help keep feedback quality high.
Do we get AI summaries from text and voice responses?
Yes. RoundRobin AI summarises written feedback and available call transcripts so teams can quickly spot trends and coaching opportunities.
Can I track request status in the dashboard?
Yes. You can monitor request status, response channel, call and transcript progress, and summary availability by domain.
How many credits does a review request cost?
Each review request costs 1 credit and includes outbound invite plus response tracking.
Do customers need to answer a phone call to leave a voice review?
No. Voice reviews are recorded directly on the review page and can be replayed or re-recorded before submit.
Ready to scale review output with less manual chasing?
Launch branded SMS requests, capture richer feedback, and turn customer outcomes into visible trust proof.