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RoundRobin Reviews

Make asking for reviews part of the routine.

Send branded review requests, automate reminders, and choose where customers share their feedback. Start with an individual request, then build a routine that suits your business.

Start your 14-day trial Explore the review journey

No setup fee. Verify your email, choose a plan and add a card to start your trial.

  • Google
  • Trustpilot
  • RoundRobin Reviews

Works on its own. No callback widget needed.

Your businessText message
Hi Alex, thank you for choosing Your Business. How was your experience?Share your experience ↗

A personal request.
A simple next step.

RoundRobin mascot holding a phone
Illustrative customer request

One request.
You choose where it leads.

Explore the journey from the customer’s message to the information you see back in RoundRobin.

Where would you like reviews to go?

Your message includes a link to Google. Your customer decides whether to follow it and leave a review.

Customers choose their own rating and words. RoundRobin feedback is never automatically published to Google or Trustpilot.

Your businessReview request
Hi Alex, thanks for choosing Your Business. We’d love to hear how it went.Your review link →
Google

1 of 3 · The request

Illustrative walkthrough. No messages are sent or feedback saved.

Start with one customer.
Build a routine from there.

You decide when a customer is ready to be asked. Reviews helps you make the request and follow through.

A request when you need it

Add a customer’s name and mobile number or email address, check your destination and send from the dashboard. A good way to start, or to handle a one-off request.

Try your first review request

Follow-up is part of the routine

Automatic reminders follow up on eligible unfinished requests, so your team has less to remember.

A connected Google Sheet

For requests you want to run regularly

  1. 1

    Connect and map

    Choose the sheet and the columns for names, mobile numbers or email addresses.

  2. 2

    Choose your limits

    Select the rows to include and a daily or weekly sending limit. Review the sending hours shown in your account.

  3. 3

    Add customers when they’re ready

    Eligible rows become requests within your settings. Pause the automation whenever you need to.

A job completed in another system needs a connected workflow to add the customer. It does not trigger a request on its own.

See the request.
Understand the response.

Keep request history, customer feedback and review-site clicks in view, with a clear distinction between what was sent and what came back.

Reviews request detail showing a customer rating, written feedback, summary and optional voice note
Actual product interface with fictional example data. View full size

Written feedback, easy to find

Open a RoundRobin response and read what the customer said alongside the request’s history.

A voice, when they want to add one

Listen to an available voice note and read an AI summary when available. Recording is always optional.

Clear about what is measured

A click to Google or Trustpilot is tracked separately from feedback collected in RoundRobin.

Let feedback help
the next customer.

Add a Reviews widget to your website so visitors can read customer experiences while deciding whether to get in touch.

Choose a display style and branding in Reviews, then add the widget to your site.

Bring Reviews to your business
Example Plumbing

Good service.
In good company.

What our customers say

RoundRobin website Reviews widget showing fictional four-star feedback from Alex for Example Plumbing

Fit it around the work you do.

Ask at a meaningful point in the customer relationship.

After a home-service visit

Add the customer after the job is complete and they have had a chance to experience the result.

After a professional engagement

Choose the milestone that makes sense for your service, then send a personal request for honest feedback.

Across a team or locations

Give each business or location the right branding and destination, with a consistent approach to asking.

Find Reviews for your industry

A clear place to start.

Create your account, set up Reviews and send your first request. You can add automation as your routine takes shape.

Start your 14-day trial See plans and pricing

No setup fee. Email verification, plan selection and a payment card start your trial.

1 creditper initial review-request SMS accepted for sending

From your shared plan allowance. Calls use the same allowance at their applicable rates.

A request does not guarantee delivery, a response or a published review. See Pricing for current credit rules.

A few things you might be wondering.

Can I use Reviews without the callback widget?
Yes. You can use Reviews on its own. You do not need to install the callback widget or configure call routing to send review requests.
Where do customers leave their reviews?
Choose a direct link to Google, Trustpilot or another configured review destination, or use your branded RoundRobin feedback page. Direct requests take customers to the selected platform without a RoundRobin feedback form first. On the RoundRobin page, customers can leave a rating, written feedback and an optional voice note. Public review links are available after feedback regardless of the rating given. RoundRobin feedback is not automatically published to another platform.
How do automatic requests work?
Connect a Google Sheet, map the customer name and contact columns, and choose which rows to include and a daily or weekly sending limit. Add customers to the sheet when they are ready to be asked. Eligible requests follow the sending hours shown in your account, and you can pause the automation. A completed job in another system does not trigger a request unless you connect that workflow.
Can I send requests by SMS or email?
Yes. Send an individual request using a mobile number or an email address. For connected Sheets, SMS is used when a valid mobile number is available; email is used when only a valid email address is available.
What happens if a customer does not respond?
Automatic reminders follow up on eligible unfinished requests. For direct review links, reminders stop after the customer clicks the link; a click does not confirm a published review. Timing and eligibility rules apply.
Can I use my own branding?
Yes. Use your business name and request wording, and customise your RoundRobin feedback page with your logo and colours. Reviews written on Google or Trustpilot use that platform’s own experience.
Do customers have to record a voice review?
No. Voice notes are optional on the RoundRobin feedback page. Customers can record, replay or re-record in their browser without answering a phone call, or write their feedback instead. Voice notes stay in RoundRobin; they are not published as audio reviews on Google or Trustpilot.
What can I see in the dashboard?
Track your requests, feedback and review-site clicks. Open a RoundRobin response to read written feedback, listen to an available voice note and see an AI summary when available. A review-site click shows that the link was visited; it does not confirm a published review.
How are review requests charged?
Each initial review-request SMS accepted for sending uses one credit from your shared plan allowance. Calls use the same allowance at their applicable rates. A request does not guarantee delivery, a response or a published review. See Pricing for current plans and credit rules.
How does the 14-day trial start?
Create an account, verify your email, choose a plan and add a payment card to start your 14-day trial. There is no setup fee. You can cancel before the trial ends if it is not a fit.

Ready to make review requests part of the routine?

Start your 14-day trial No setup fee. Verify your email, choose a plan and add a card.

Want to connect new enquiries to your team too? Explore optional callback tools