A tour or event has finished
Ask after the experience, using an appropriate contact who actually attended or organised it. A group booking does not automatically provide a suitable request contact for every guest.
Review automation for breweries
Turn brewery visits and customer experiences into honest feedback.
A tour guest, taproom visitor and trade customer experience different parts of your brewery. Choose a request moment that fits each relationship, then make asking a manageable routine with branded messages and eligible automatic follow-up.
No setup fee. Verify your email, choose a plan and add a card to start your trial.
Use Reviews on its own. No callback widget needed.
Example BreweryText message
Ask at a moment that makes sense.
Ask after a completed visit, tour, event or delivery. Use a less frequent relationship milestone for regular trade customers.
A trade order or ongoing account
Ask about the ordering and service experience once the delivery is complete. For regular stockists, choose a relationship milestone rather than requesting another review with every repeat order.
A request you can make your own.
Start with a personal, neutral message. Replace the example business name and choose the destination before sending.
- Choose the momentYour team decides the customer is ready to be asked.
- Choose the destinationSend them directly to a review site or to your RoundRobin feedback page.
- Keep the outcome clearA request, a link click and a published review are different events.
Fit it around your working day.
- Choose separate request moments for visitors, event organisers and trade customers.
- Add ready contacts in the dashboard or a connected Sheet after the experience is complete.
- Use wording that fits the service and check the destination and repeat-request history.
Keep the handover clear
Booking and ordering systems do not trigger requests without a connected workflow. A review invitation does not provide permission to contact every member of a group booking.
See request history, feedback and review-site clicks separately.
A few useful answers.
Should tour guests and trade customers receive the same message?
Keep a simple shared tone but refer to the relevant experience. Choose the contact and request moment separately for visits and ongoing trade relationships.
Can we ask every time a stockist places an order?
A considered periodic milestone is usually more useful for a repeat relationship. Check request history before adding the same customer again.
What happens after a review request?
Customers follow your chosen link to Google, Trustpilot or another configured destination, or leave feedback on your branded RoundRobin page. They choose their own rating and words. RoundRobin feedback is never automatically posted to another platform.
What can we measure?
Track the request history, review-site clicks and feedback received in RoundRobin. A click to a public review site does not confirm a published review. For direct links, reminders stop after a click; eligibility and timing rules apply.
Start with your next review request.
Set up Reviews, choose your destination and send an individual request. Add automation when your routine is ready.
No setup fee. Email verification, plan selection and a payment card start your trial. Initial review-request SMS messages accepted for sending use credits from your plan. See Pricing for current rules.
Want website visitors to reach your team too?Callbacks for breweries →