After an unexpected callout
Wait until the job is finished and the customer has had a chance to settle. Keep the request separate from the immediate pressure of gaining access or sorting out the repair.
Review automation for locksmiths
Ask for locksmith reviews after the job is complete.
A customer may be preoccupied during a lockout or repair. Give them space after the job, then send a simple request about their experience with your team. A consistent routine helps you ask without adding pressure at the door.
No setup fee. Verify your email, choose a plan and add a card to start your trial.
Use Reviews on its own. No callback widget needed.
Example LocksmithsText message
Ask at a moment that makes sense.
Ask after the work is complete and the customer is settled. For repeat property clients, choose a less frequent relationship milestone.
Planned work and repeat landlords
For lock replacements or ongoing property work, use completion or an agreed relationship milestone. Avoid including addresses, access details or information about security arrangements in the request.
A request you can make your own.
Start with a personal, neutral message. Replace the example business name and choose the destination before sending.
- Choose the momentYour team decides the customer is ready to be asked.
- Choose the destinationSend them directly to a review site or to your RoundRobin feedback page.
- Keep the outcome clearA request, a link click and a published review are different events.
Fit it around your working day.
- Agree a considerate request moment after completed callouts and planned work.
- Add ready customers manually or to a connected Sheet with only the needed contact details.
- Check repeat requests for landlords and agents before each sending cycle.
Keep the handover clear
Review requests should not contain addresses, access codes or security details. A review reflects the customer experience and does not certify the security of an installation.
See request history, feedback and review-site clicks separately.
A few useful answers.
Should we ask while the customer is still dealing with a lockout?
Choose a more considered moment once the work is complete and they have time to reflect. Your team decides when to add the contact.
Can we automate a regular list of finished jobs?
Yes. A connected Google Sheet can supply ready contacts within your sending settings. Your own process must add those jobs; the widget does not detect completion.
What happens after a review request?
Customers follow your chosen link to Google, Trustpilot or another configured destination, or leave feedback on your branded RoundRobin page. They choose their own rating and words. RoundRobin feedback is never automatically posted to another platform.
What can we measure?
Track the request history, review-site clicks and feedback received in RoundRobin. A click to a public review site does not confirm a published review. For direct links, reminders stop after a click; eligibility and timing rules apply.
Start with your next review request.
Set up Reviews, choose your destination and send an individual request. Add automation when your routine is ready.
No setup fee. Email verification, plan selection and a payment card start your trial. Initial review-request SMS messages accepted for sending use credits from your plan. See Pricing for current rules.
Want website visitors to reach your team too?Callbacks for locksmiths →