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Website callback widget

Turn website enquiries into phone conversations.

Let visitors request a callback from your website. RoundRobin calls your team first, then connects the customer when someone accepts. Enable scheduling to offer a convenient time for later.

Start your 14-day trial See how callbacks work

No setup fee. Verify your email, choose a plan and add a card to start your trial.

  • Your website, your branding
  • Your team gets called first
  • Works on its own
exampleplumbing.co.uk
Example Plumbing

Good help starts
with a conversation.

Repairs, advice and a team you can talk to.
Callback widget with example branding, name and phone fields, and Call Me Now and Call Me Later options
Your team is called firstRoundRobin AIWebsite enquiry
For your teamExample Plumbing
Business phone · example
A website request. A real conversation.

A request on your website.
A conversation with your team.

Follow an enquiry from the visitor’s first step to the call. Choose the journey that fits the way your business works.

Your visitor leaves their name and phone number in the widget, then requests a callback.

Illustrative walkthrough. No calls are placed or details saved.

Example Plumbing

Let’s talk about
what you need.

Callback widget with example branding, name and phone fields, and Call Me Now and Call Me Later options

1 of 4 · The request

Reach someone
who can help.

One person or a whole team: choose how requests reach the people available to take them.

Ring together

Call available team members at the same time. The first person to accept handles the callback.

Work through your groups

Try a priority group first, then fall back to the next group if nobody accepts.

A new website request
1
Your first group

Try available team members

If nobody accepts
2
Your next group

Give another team the opportunity

Example of priority-group routing. Availability and your settings determine who is called.

Make room for the next enquiry.

During your opening hoursCall now or choose a time
When your team is unavailableOffer available slots for later
Prefer to plan every call?Choose schedule-only

Scheduling must be enabled. The options shown depend on your configured availability.

You don’t have to be open
to offer a next step.

Give visitors a way to request a conversation at a time your team can handle.

Set your business hours and team availability. Scheduling then offers suitable slots, with configured calendar rules and date exceptions taken into account.

Explore the callback journey

See the request.
Know what happened next.

Find your calls in one place. Open a conversation to see its outcome, routing attempts and the information available for follow-up.

RoundRobin conversation history showing a fictional callback, its team member, duration, outcome and available recording and AI summary indicators
Actual dashboard with fictional example data. View full size

A clear call history

See connected and unconnected requests, with the details behind each outcome.

Context for your next step

Review available recordings, transcripts and AI summaries to help your team follow up.

Visibility across your team

Check which agents were tried and who accepted the call.

Built around conversations
that move things forward.

01

A quote worth discussing

Let a visitor explain the job to someone who can ask the right questions and help with the next step.

02

A service that needs explaining

Connect consultation and appointment enquiries to your team when a conversation will help.

03

An enquiry after closing

Offer an available time for later so the visitor has a way to arrange a call while you are away.

Find Callback for your industry

More chances
to talk to your customers.

Stories from businesses already using RoundRobin callbacks.

Flowerhouse customer story

Flowerhouse

84 new calls in three months, turning more website enquiries into conversations.

Visit Flowerhouse
Swainstons customer story

Swainstons

Faster responses to website enquiries, helping more visitors speak with the team.

Visit Swainstons

Add it to the website
you already have.

A short setup, with the controls to make it yours.

  1. 1

    Make it feel like your business

    Add your website. Choose your logo, colours, wording and where the widget appears.

  2. 2

    Get your team ready

    Add the people who take calls. Set your hours, routing and scheduling options.

  3. 3

    Install, test, then go live

    Copy the installation script from your dashboard. Check the visitor experience and your call flow.

Your next conversation
can start on your website.

Start with Callback Widget. Set it up around the people and hours you already have.

Start your 14-day trial See plans and pricing

No setup fee. Email verification, plan selection and a payment card start your trial.

One shared allowance.

Calls use your plan’s credits. Usage depends on call duration and destination.

Choose a plan and check the current credit rules on Pricing. A callback request does not guarantee a connected conversation.

A few things you might be wondering.

What is a website callback widget?
A callback widget lets a visitor request a phone call from your website. RoundRobin calls your available team first. When someone accepts, it calls the visitor and connects the conversation.
Does the customer or my team get called first?
Your team gets called first. The person answering hears the website source and the visitor’s name when available, then presses 1 to accept. RoundRobin then calls the visitor. A request is not a guarantee that both sides will answer or a conversation will connect.
Can I ring more than one team member?
Yes. Ring available team members together, or organise them into groups in priority order. With grouped routing, RoundRobin can try the next group if the first group does not accept. The first available person to accept handles the callback.
Can visitors choose a time for later?
Yes, when scheduling is enabled. Visitors choose from available dates and times. Business hours, team availability and configured calendar rules affect which slots are offered. You can also use a schedule-only widget.
Can I match the widget to my website?
Yes. Customise the logo, colours, wording, position and display settings. The widget works on desktop and mobile. Install the script from your dashboard and test it on your website before going live.
What happens if nobody accepts?
RoundRobin follows your configured routing and fallback rules. A request may remain unconnected if nobody accepts. Review its status in the dashboard, and offer scheduling where it suits your business so visitors can choose an available time.
Can I see recordings and AI summaries?
Open a call in the dashboard to review its status, routing attempts and any available recording, transcript or AI summary. These depend on the call and its processing; not every request produces a recording or summary.
Can I use Callback without Reviews?
Yes. Callback Widget can be used on its own. Set up your website, team, hours and call routing. Reviews and Relay are optional tools you can add when useful.
How are callbacks charged?
Calls use credits from your shared plan allowance. Usage depends on call duration and destination. Check Pricing for current allowances, rates and billing rules before choosing a plan.
How does the 14-day trial start?
Create your account, verify your email, choose a plan and add a payment card to start your 14-day trial. There is no setup fee. Configure your team and availability, install the widget and test it before accepting live requests.

Make it easier for a website visitor to talk to you.

Start your 14-day trial No setup fee. Verify your email, choose a plan and add a card.