A job that needs explaining
Use the first conversation to establish the type of work, location and next step. The visitor leaves a number; your team accepts first, then asks the questions needed to assess the enquiry.
Website callbacks for plumbers
Keep plumbing enquiries moving while you’re on the job.
A website visitor may need to explain a repair, ask about an installation or check whether you cover their area. Give them a way to request a call, with availability that fits your working day and the people who answer enquiries.
No setup fee. Verify your email, choose a plan and add a card to start your trial.
Your team accepts first. Then we call the customer.
Example Plumbing
A conversation starts here.
Make room for the right conversation.
Use immediate requests when someone is available to handle enquiries. Offer scheduled slots around site work when scheduling is enabled, and keep your urgent-contact route clearly visible.
An engineer and an office team
If the office handles enquiries, try that group first and use an available backup group where appropriate. If you answer your own calls, set availability around times when you can stop work and speak safely.
A visitor after closing
Enable scheduling to offer available later slots. Keep your website’s urgent-contact guidance separate so visitors understand that choosing a callback is not a confirmed emergency attendance.
A clear invitation to talk.
Tell visitors what the conversation is for. Use wording that matches the enquiries your team is ready to handle.
- The visitor requests a callThey leave their details, or choose an available later slot when scheduling is enabled.
- Your team acceptsConfigured recipients are called according to your routing and availability.
- The conversation beginsOnce a team member accepts, the customer is called. Your team agrees the next step with them.
Fit it around your working day.
- Add the widget to repair, installation and contact pages with wording that explains the next conversation.
- Configure the office or engineer numbers that should receive requests and test your chosen routing order.
- Set operating hours and enable later slots only when you can staff them.
Set the right expectation
A callback does not diagnose a fault, dispatch an engineer or guarantee an arrival time. Your team confirms suitability, availability and any visit after speaking to the customer.
Review call activity and available recordings, transcripts and summaries.
A few useful answers.
Will it call a customer while I am busy with a repair?
Your team is called first and must accept before the customer is called. Set availability around times when you can handle a conversation; scheduling can offer later slots when enabled.
Can the office receive requests before engineers?
Yes, priority-group routing can try your office group before a configured backup group. You choose that order and the available recipients.
Can customers use it to book an emergency visit?
They can request a call, but the widget does not confirm a visit or provide an emergency service. Keep urgent-contact instructions clear and let your team agree the next step.
Who is called first?
RoundRobin calls your configured team first. A team member must accept before the customer is called. Connection depends on availability and both parties answering; an instant request does not guarantee an immediate conversation.
Can visitors request a later call?
Yes, when scheduling is enabled and available slots are configured. Operating hours, recipient availability and your settings determine the options. Requesting a callback does not by itself confirm a service appointment.
Make your next enquiry a conversation.
Set your recipients, check availability and try the callback workflow before adding it to your website.
No setup fee. Email verification, plan selection and a payment card start your trial. Calls use credits at the applicable rates. See Pricing for current rules.
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