A landlord settles into the service
Wait until onboarding and the first agreed reporting or management milestone are complete. This gives the landlord more to comment on than signing the agreement alone.
Review automation for property managers
Hear how your property management service is experienced.
Landlords and tenants see different parts of your service. Choose a meaningful moment for each, whether an onboarding, move-in or completed maintenance process, and make honest feedback easier to request without treating every update as a reason to ask again.
No setup fee. Verify your email, choose a plan and add a card to start your trial.
Use Reviews on its own. No callback widget needed.
Example Property ManagementText message
Ask at a moment that makes sense.
Ask after a clear service milestone, giving landlords and tenants time to experience the process. Do not treat every inspection or maintenance update as a new invitation.
A tenant experiences a completed process
A settled move-in or completed repair process can be a useful moment. Check that the process has actually finished before asking, without making the invitation depend on whether you expect praise.
A request you can make your own.
Start with a personal, neutral message. Replace the example business name and choose the destination before sending.
- Choose the momentYour team decides the customer is ready to be asked.
- Choose the destinationSend them directly to a review site or to your RoundRobin feedback page.
- Keep the outcome clearA request, a link click and a published review are different events.
Fit it around your working day.
- Agree different request moments for landlords and tenants.
- Have the responsible team add ready contacts in the dashboard or a connected Sheet.
- Use neutral messages without property addresses, tenancy or maintenance details, and check repeat requests.
Keep the handover clear
Reviews is not a maintenance-reporting or complaint-management system. Requests do not close issues, change tenancy records or publish feedback to external platforms automatically.
See request history, feedback and review-site clicks separately.
A few useful answers.
Should landlords and tenants receive the same request?
The invitation can stay simple, but choose a moment that fits each relationship. A landlord’s onboarding and a tenant’s move-in are different experiences.
Can a closed maintenance ticket trigger the request?
Only through an explicit workflow that adds the ready contact. RoundRobin does not read your property-management ticket status automatically.
What happens after a review request?
Customers follow your chosen link to Google, Trustpilot or another configured destination, or leave feedback on your branded RoundRobin page. They choose their own rating and words. RoundRobin feedback is never automatically posted to another platform.
What can we measure?
Track the request history, review-site clicks and feedback received in RoundRobin. A click to a public review site does not confirm a published review. For direct links, reminders stop after a click; eligibility and timing rules apply.
Start with your next review request.
Set up Reviews, choose your destination and send an individual request. Add automation when your routine is ready.
No setup fee. Email verification, plan selection and a payment card start your trial. Initial review-request SMS messages accepted for sending use credits from your plan. See Pricing for current rules.
Want website visitors to reach your team too?Callbacks for property managers →