A completed repair
Confirm the job is complete and the customer knows what was done before asking. Build the request into your office handover or end-of-day routine rather than relying on an engineer remembering between callouts.
Review automation for plumbers
Make asking for plumbing reviews part of finishing the job.
A homeowner has more to say once the work is finished and they have tried the result. Send a branded request after that point, so feedback about communication, care and the experience of your service is easier to collect consistently.
No setup fee. Verify your email, choose a plan and add a card to start your trial.
Use Reviews on its own. No callback widget needed.
Example PlumbingText message
Ask at a moment that makes sense.
Ask once the job is complete and the customer has had a chance to use the result. For longer installations, use the handover as the starting point for deciding when they are ready.
An installation with a handover
Give the customer time to use the installation and read the handover information. Choose a request moment after that experience, rather than treating delivery of equipment as completion.
Work across several visits
Keep one request tied to the completed job. If a repair needs another visit, update your ready-to-ask list so the customer is not asked as though the work has already finished.
A request you can make your own.
Start with a personal, neutral message. Replace the example business name and choose the destination before sending.
- Choose the momentYour team decides the customer is ready to be asked.
- Choose the destinationSend them directly to a review site or to your RoundRobin feedback page.
- Keep the outcome clearA request, a link click and a published review are different events.
Fit it around your working day.
- Agree what counts as a completed repair or installation before a customer is added.
- Start with individual requests or maintain a connected Sheet of completed jobs and customer contact details.
- Check the customer’s request history and choose sending limits that suit your weekly workload.
Keep the handover clear
RoundRobin does not check whether a repair is complete or pull job status from your trade software automatically. Your own process decides which customers are ready to be asked.
See request history, feedback and review-site clicks separately.
A few useful answers.
Can engineers send a one-off request after a job?
A request can be sent from the dashboard with the customer’s name and a mobile number or email address. For a regular office routine, ready customers can be added to a connected Google Sheet.
Should we only ask customers who say they are happy?
Use a consistent request process that welcomes honest feedback, regardless of the expected rating. Choose a direct review destination or your own feedback page without filtering people by satisfaction.
Does a Google link click mean the customer reviewed us?
No. The dashboard can show a review-site click, but it does not confirm a published review. For direct links, reminders stop after the link is clicked.
What happens after a review request?
Customers follow your chosen link to Google, Trustpilot or another configured destination, or leave feedback on your branded RoundRobin page. They choose their own rating and words. RoundRobin feedback is never automatically posted to another platform.
What can we measure?
Track the request history, review-site clicks and feedback received in RoundRobin. A click to a public review site does not confirm a published review. For direct links, reminders stop after a click; eligibility and timing rules apply.
Start with your next review request.
Set up Reviews, choose your destination and send an individual request. Add automation when your routine is ready.
No setup fee. Email verification, plan selection and a payment card start your trial. Initial review-request SMS messages accepted for sending use credits from your plan. See Pricing for current rules.
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