Terms and Conditions

1. Agreement

These Terms govern your access to and use of RoundRobin AI services, including our callback widget, relay workflows, call scheduling and routing, analytics, reviews, and AI-enabled features.

By accessing or using the service, you agree to these Terms.

2. Account and Use

You are responsible for your account, credentials, and users. You must provide accurate information and keep it up to date.

You are responsible for your use of the platform and for complying with applicable laws, including telecom, privacy, marketing, and consent requirements.

3. Acceptable Use

You must not use the service to send unlawful or abusive communications, impersonate others, interfere with platform operation, or attempt unauthorised access to systems or data.

4. Calls, Messages, and AI Features

RoundRobin AI processes call and messaging workflows through third-party providers. Features can include call recording, transcription, AI summaries, assistant workflows, and review request automation.

You are responsible for providing any notices and obtaining any permissions needed for call recording, messaging, and data processing in your jurisdiction.

5. Billing, Plans, and Credits

Paid plans are subscription-based and renew until cancelled. Eligible subscriptions may receive a trial period.

Usage is credit-based. Credit consumption may vary by feature and destination. If billing fails or credits are unavailable, features may be limited, paused, or stopped until resolved.

Where supported in your account, cancellations take effect at the end of the current billing period.

6. Third-Party Services

The service relies on third-party platforms for communications, billing, AI, storage, and integrations. Their availability and terms may affect service functionality.

7. Intellectual Property

RoundRobin AI and its software, branding, and platform content remain our intellectual property. You keep ownership of your own content and data.

8. Availability and Changes

We may update, change, or discontinue features from time to time. We do not guarantee uninterrupted or error-free operation.

9. Liability

To the extent permitted by law, RoundRobin AI is not liable for indirect, incidental, or consequential losses, including lost revenue, data, or business opportunity.

10. Suspension and Termination

We may suspend or terminate access for non-payment, security risk, legal reasons, or breach of these Terms.

11. Contact

For legal or support questions, contact support@roundrobinai.com.