Understanding how to make an enquiry
Use the first conversation to explain your process and what information the team needs through its usual channels. The widget does not assess the claim or promise that your firm can act.
Website callbacks for personal injury solicitors
Make the first enquiry easier for prospective injury clients.
A prospective client may want to understand your enquiry process before sharing more information. Offer a callback to your intake team, with availability that supports a considered first conversation and clear expectations about what happens afterwards.
No setup fee. Verify your email, choose a plan and add a card to start your trial.
Your team accepts first. Then we call the customer.
Example Injury Solicitors
A conversation starts here.
Make room for the right conversation.
Offer calls during intake-team cover, with available later slots when scheduling is enabled. A chosen callback time does not reserve a legal consultation.
A time when the person can talk privately
An initial enquiry may involve information the person would rather not discuss at work or in public. Enabled scheduling lets them choose an available callback time; your intake team then explains how to share any details through your normal process.
A clear invitation to talk.
Tell visitors what the conversation is for. Use wording that matches the enquiries your team is ready to handle.
- The visitor requests a callThey leave their details, or choose an available later slot when scheduling is enabled.
- Your team acceptsConfigured recipients are called according to your routing and availability.
- The conversation beginsOnce a team member accepts, the customer is called. Your team agrees the next step with them.
Fit it around your working day.
- Use a simple invitation to speak to the intake team.
- Set appropriate recipients and hours, with priority groups if you need a backup.
- Test enabled scheduling and keep your normal case-enquiry and existing-client routes clear.
Set the right expectation
The widget does not assess eligibility, provide advice, check deadlines or establish representation. Your firm manages those matters through its normal intake process.
Review call activity and available recordings, transcripts and summaries.
A few useful answers.
Will it decide whether someone has a claim?
No. It requests a conversation with your configured team. Eligibility and advice remain with your firm through its established process.
Can the intake team answer before a fee earner?
Yes. Configure priority groups to try intake recipients first and an appropriate backup group afterwards. The visitor is called only after a team member accepts.
Who is called first?
RoundRobin calls your configured team first. A team member must accept before the customer is called. Connection depends on availability and both parties answering; an instant request does not guarantee an immediate conversation.
Can visitors request a later call?
Yes, when scheduling is enabled and available slots are configured. Operating hours, recipient availability and your settings determine the options. Requesting a callback does not by itself confirm a service appointment.
Make your next enquiry a conversation.
Set your recipients, check availability and try the callback workflow before adding it to your website.
No setup fee. Email verification, plan selection and a payment card start your trial. Calls use credits at the applicable rates. See Pricing for current rules.
Want to make asking for reviews part of the routine?Reviews for personal injury solicitors →