A completed joining experience
Wait until the chosen onboarding milestone is complete and the customer has enough experience to comment. An initial form submission alone is not the same as experiencing the service.
Review automation for energy suppliers
Ask for feedback about the service behind the energy account.
Customers experience your team through joining, renewals and support conversations. Choose a completed service interaction as the request moment, then invite honest feedback about that experience without implying that a review says everything about the ongoing supply relationship.
No setup fee. Verify your email, choose a plan and add a card to start your trial.
Use Reviews on its own. No callback widget needed.
Example EnergyText message
Ask at a moment that makes sense.
Ask after a defined onboarding, renewal or service milestone, once the customer can reflect on that experience. Keep invitations consistent rather than selecting by expected satisfaction.
Support and ongoing accounts
Ask at a defined completed interaction or relationship milestone. Apply that process consistently, keep official complaint routes separate and avoid repeatedly inviting the same customer after each contact.
A request you can make your own.
Start with a personal, neutral message. Replace the example business name and choose the destination before sending.
- Choose the momentYour team decides the customer is ready to be asked.
- Choose the destinationSend them directly to a review site or to your RoundRobin feedback page.
- Keep the outcome clearA request, a link click and a published review are different events.
Fit it around your working day.
- Choose the service interaction and contact criteria with the responsible team.
- Add ready customers manually or through a connected Sheet without account or payment details.
- Check request history, neutral wording and sending limits before each cycle.
Keep the handover clear
Reviews does not manage supply accounts or replace support and complaints processes. Your customer systems need an explicit workflow to add ready contacts.
See request history, feedback and review-site clicks separately.
A few useful answers.
Should a review request be treated as a support follow-up?
Keep the purposes clear. A review request invites feedback; it does not resolve an account issue or replace your established support and complaint routes.
Does a review-site click confirm a public review?
No. A click records a visit to the destination. It does not establish that a review was published, and external publishing is not automatic.
What happens after a review request?
Customers follow your chosen link to Google, Trustpilot or another configured destination, or leave feedback on your branded RoundRobin page. They choose their own rating and words. RoundRobin feedback is never automatically posted to another platform.
What can we measure?
Track the request history, review-site clicks and feedback received in RoundRobin. A click to a public review site does not confirm a published review. For direct links, reminders stop after a click; eligibility and timing rules apply.
Start with your next review request.
Set up Reviews, choose your destination and send an individual request. Add automation when your routine is ready.
No setup fee. Email verification, plan selection and a payment card start your trial. Initial review-request SMS messages accepted for sending use credits from your plan. See Pricing for current rules.
Want website visitors to reach your team too?Callbacks for energy suppliers →