Review automation for legal & professional service firms

Ask for client reviews with the care your service deserves.

Clients can comment on communication, clarity and the experience of working with your firm without describing a confidential matter. Choose an appropriate engagement milestone and use a neutral branded invitation that leaves the decision and words with the client.

Start your 14-day trial See how it works ↓

No setup fee. Verify your email, choose a plan and add a card to start your trial.

Use Reviews on its own. No callback widget needed.

Ask at a moment that makes sense.

Ask at an agreed engagement milestone when the client has enough experience to comment. Apply a consistent process rather than selecting clients by the result of their matter.

Different matters, different finishing points

A completed conveyancing instruction and an ongoing advisory relationship need different request moments. Agree the point with the responsible team and ask about communication and service rather than framing the invitation around winning a matter.

Ongoing advice or repeat work

Use a considered cadence for long-standing clients and check previous requests. Keep names of other parties, matter references and details of the work out of the message.

A request you can make your own.

Start with a personal, neutral message. Replace the example business name and choose the destination before sending.

Choose the momentYour team decides the customer is ready to be asked.
Choose the destinationSend them directly to a review site or to your RoundRobin feedback page.
Keep the outcome clearA request, a link click and a published review are different events.

Explore the full Reviews walkthrough →

Suggested request

Hi Alex, thank you for working with Example Legal. We’d appreciate your honest feedback about your experience with our team.

Invite honest feedback without suggesting a rating. No messages are sent from this example.

Fit it around your working day.

Agree an appropriate request moment and contact process with the responsible team.
Add ready clients in the dashboard or a connected Sheet using only necessary contact details.
Check the neutral wording, destination and request history before including ongoing clients again.

Keep the handover clear

Review collection is separate from case management and confidential client communications. Do not add matter details to the request workflow or assume external publication is automatic.

Reviews request details showing customer feedback — Product interface with example data.

A few useful answers.

Does the review request need to name the matter?

No. Your firm name and a neutral invitation are sufficient. Keep matter references and confidential details out of the message.

Can we collect feedback without requiring a Google review?

Yes. Choose your branded RoundRobin feedback page. Public review links are available regardless of the rating, and feedback is not automatically published to Google.

What happens after a review request?

Customers follow your chosen link to Google, Trustpilot or another configured destination, or leave feedback on your branded RoundRobin page. They choose their own rating and words. RoundRobin feedback is never automatically posted to another platform.

What can we measure?

Track the request history, review-site clicks and feedback received in RoundRobin. A click to a public review site does not confirm a published review. For direct links, reminders stop after a click; eligibility and timing rules apply.

Start with your next review request.

Set up Reviews, choose your destination and send an individual request. Add automation when your routine is ready.

Start your 14-day trial See plans and pricing →

No setup fee. Email verification, plan selection and a payment card start your trial. Initial review-request SMS messages accepted for sending use credits from your plan. See Pricing for current rules.

Want website visitors to reach your team too?Callbacks for legal & professional service firms →