A project still taking shape
Use the initial call to understand the type of work, location and approximate timescale. Your team can then decide what information or survey is needed; the widget does not produce a quotation.
Website callbacks for home improvement businesses
Start the home improvement conversation on your website.
Homeowners often need to explain a project before a survey or estimate makes sense. Give them a callback option that reaches your enquiry team first, with available later slots for the hours spent on site or visiting customers.
No setup fee. Verify your email, choose a plan and add a card to start your trial.
Your team accepts first. Then we call the customer.
Example Home Improvements
A conversation starts here.
Make room for the right conversation.
Offer immediate requests during enquiry cover, and available scheduled calls around surveys and site visits when scheduling is enabled.
An office and survey team
Choose who handles first enquiries and set a priority order if an office group should be tried before a backup. Offer enabled later slots around survey visits instead of promising constant availability.
A clear invitation to talk.
Tell visitors what the conversation is for. Use wording that matches the enquiries your team is ready to handle.
- The visitor requests a callThey leave their details, or choose an available later slot when scheduling is enabled.
- Your team acceptsConfigured recipients are called according to your routing and availability.
- The conversation beginsOnce a team member accepts, the customer is called. Your team agrees the next step with them.
Fit it around your working day.
- Add a clear callback invitation beside your project and service information.
- Configure enquiry recipients, routing groups and realistic hours.
- Enable scheduling where useful and test the call flow before adding the widget to your main quotation journey.
Set the right expectation
A callback does not confirm a survey, provide an estimate or reserve an installation date. Your team agrees those steps after understanding the project.
Review call activity and available recordings, transcripts and summaries.
A few useful answers.
Will this book a survey for the homeowner?
No. It arranges a call attempt. Your team checks the requirements and diary before agreeing a survey.
Can someone in the office answer before a surveyor?
Yes. Priority groups can try your office recipients first and a suitable backup group afterwards, according to your settings and availability.
Who is called first?
RoundRobin calls your configured team first. A team member must accept before the customer is called. Connection depends on availability and both parties answering; an instant request does not guarantee an immediate conversation.
Can visitors request a later call?
Yes, when scheduling is enabled and available slots are configured. Operating hours, recipient availability and your settings determine the options. Requesting a callback does not by itself confirm a service appointment.
Make your next enquiry a conversation.
Set your recipients, check availability and try the callback workflow before adding it to your website.
No setup fee. Email verification, plan selection and a payment card start your trial. Calls use credits at the applicable rates. See Pricing for current rules.
Want to make asking for reviews part of the routine?Reviews for home improvement businesses →