A finished kitchen or bathroom
Choose a point after handover when the customer has had an opportunity to use the space. Sending the final invoice alone does not show that every part of the experience has finished.
Review automation for home improvement businesses
Make review requests part of a thoughtful project handover.
A renovation can involve several visits, changing schedules and a final handover. Ask once the homeowner has experienced the completed work, using a consistent request process that gives them room to describe communication, care and the service in their own words.
No setup fee. Verify your email, choose a plan and add a card to start your trial.
Use Reviews on its own. No callback widget needed.
Example Home ImprovementsText message
Ask at a moment that makes sense.
Ask after handover and a chance to experience the completed work. For staged projects, choose one agreed milestone rather than asking after every trade visit.
A project with several trades
Agree who owns the review request and which milestone counts as completion. A single considered invitation avoids multiple teams asking the same homeowner during one project.
A request you can make your own.
Start with a personal, neutral message. Replace the example business name and choose the destination before sending.
- Choose the momentYour team decides the customer is ready to be asked.
- Choose the destinationSend them directly to a review site or to your RoundRobin feedback page.
- Keep the outcome clearA request, a link click and a published review are different events.
Fit it around your working day.
- Define the handover milestone and person responsible for checking readiness.
- Add the ready homeowner in the dashboard or a connected Sheet when that milestone is reached.
- Choose the review destination and review sending settings and request history before another project is added.
Keep the handover clear
RoundRobin does not inspect work, decide completion or read a project-management status automatically. Your team supplies ready contacts through the supported request workflow.
See request history, feedback and review-site clicks separately.
A few useful answers.
Should we request feedback before the final handover?
Choose a point that matches the experience being reviewed. For the whole project, let the homeowner experience the handover and result before asking.
Do we need to ask for a specific rating or mention the workmanship?
No. Invite an honest account of the experience and let the customer choose their own rating and words.
What happens after a review request?
Customers follow your chosen link to Google, Trustpilot or another configured destination, or leave feedback on your branded RoundRobin page. They choose their own rating and words. RoundRobin feedback is never automatically posted to another platform.
What can we measure?
Track the request history, review-site clicks and feedback received in RoundRobin. A click to a public review site does not confirm a published review. For direct links, reminders stop after a click; eligibility and timing rules apply.
Start with your next review request.
Set up Reviews, choose your destination and send an individual request. Add automation when your routine is ready.
No setup fee. Email verification, plan selection and a payment card start your trial. Initial review-request SMS messages accepted for sending use credits from your plan. See Pricing for current rules.
Want website visitors to reach your team too?Callbacks for home improvement businesses →