A repair or smaller visit
Choose a point after the visit and any agreed explanation or paperwork are complete. The office can add the customer to a ready list rather than relying on an engineer to remember between jobs.
Review automation for electricians
Build a consistent routine for electrical service reviews.
Customers can describe how clearly you explained the work, looked after their property and handled the visit. Ask once the agreed job and handover are complete, using a branded request that gives them space to share their own experience.
No setup fee. Verify your email, choose a plan and add a card to start your trial.
Use Reviews on its own. No callback widget needed.
Example ElectricalText message
Ask at a moment that makes sense.
Ask after the agreed work and handover, once the customer has had a chance to experience the service. Use a sensible cadence for repeat site visits.
A larger installation
Wait for the agreed handover and time for the customer to experience the work. For a rewire or work across several visits, send one considered request rather than an invitation after each attendance.
A request you can make your own.
Start with a personal, neutral message. Replace the example business name and choose the destination before sending.
- Choose the momentYour team decides the customer is ready to be asked.
- Choose the destinationSend them directly to a review site or to your RoundRobin feedback page.
- Keep the outcome clearA request, a link click and a published review are different events.
Fit it around your working day.
- Define completion to include the agreed handover for each job type.
- Send requests individually or add ready contacts to a connected Google Sheet.
- Review the message and destination and check previous requests for repeat commercial customers.
Keep the handover clear
A customer review is feedback about the experience, not certification of electrical work. Job-completion data needs an explicit workflow to create a request.
See request history, feedback and review-site clicks separately.
A few useful answers.
Can we ask commercial customers as well as homeowners?
Yes. Choose a relevant contact who experienced the service and a suitable milestone. For ongoing maintenance, avoid asking after every routine visit.
Does RoundRobin check that our work is complete?
No. Your team decides readiness and adds the customer manually or through a connected Sheet.
What happens after a review request?
Customers follow your chosen link to Google, Trustpilot or another configured destination, or leave feedback on your branded RoundRobin page. They choose their own rating and words. RoundRobin feedback is never automatically posted to another platform.
What can we measure?
Track the request history, review-site clicks and feedback received in RoundRobin. A click to a public review site does not confirm a published review. For direct links, reminders stop after a click; eligibility and timing rules apply.
Start with your next review request.
Set up Reviews, choose your destination and send an individual request. Add automation when your routine is ready.
No setup fee. Email verification, plan selection and a payment card start your trial. Initial review-request SMS messages accepted for sending use credits from your plan. See Pricing for current rules.
Want website visitors to reach your team too?Callbacks for electricians →