After the traveller returns
Allow time after the trip before asking about the full agency experience. A completed booking is not the same as a completed holiday, so make your ready list reflect the milestone you intend.
Review automation for travel agents
Ask for travel agency reviews at the right point in the journey.
A traveller can describe the booking process before departure, but needs to return before reflecting on the whole trip. Choose the experience you are asking about, then use a considered branded request that fits that stage of the relationship.
No setup fee. Verify your email, choose a plan and add a card to start your trial.
Use Reviews on its own. No callback widget needed.
Example TravelText message
Ask at a moment that makes sense.
For the complete travel experience, ask after the traveller returns and has time to reflect. For booking support, make that narrower purpose clear and avoid repeated requests.
After help with a change
A completed rebooking or support interaction can be a separate service experience. Use neutral wording and a consistent process, without treating a favourable outcome as the condition for being asked.
A request you can make your own.
Start with a personal, neutral message. Replace the example business name and choose the destination before sending.
- Choose the momentYour team decides the customer is ready to be asked.
- Choose the destinationSend them directly to a review site or to your RoundRobin feedback page.
- Keep the outcome clearA request, a link click and a published review are different events.
Fit it around your working day.
- Choose whether the request is about booking support or the completed trip.
- Add ready travellers manually or through a connected Sheet at that point.
- Keep destinations, dates, booking references and passport information out of review messages.
Keep the handover clear
The platform does not read travel dates or booking changes automatically. Your team or an explicit workflow adds ready contacts, and feedback collection is separate from travel support.
See request history, feedback and review-site clicks separately.
A few useful answers.
Should we ask before or after the holiday?
Match the moment to the experience. Booking-service feedback can follow that work; feedback about the complete trip should wait until the traveller returns.
Can a booking reference be included in the message?
It is not needed for a simple review invitation. Keep the message recognisable through your agency name without exposing booking or travel details.
What happens after a review request?
Customers follow your chosen link to Google, Trustpilot or another configured destination, or leave feedback on your branded RoundRobin page. They choose their own rating and words. RoundRobin feedback is never automatically posted to another platform.
What can we measure?
Track the request history, review-site clicks and feedback received in RoundRobin. A click to a public review site does not confirm a published review. For direct links, reminders stop after a click; eligibility and timing rules apply.
Start with your next review request.
Set up Reviews, choose your destination and send an individual request. Add automation when your routine is ready.
No setup fee. Email verification, plan selection and a payment card start your trial. Initial review-request SMS messages accepted for sending use credits from your plan. See Pricing for current rules.
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