After a completed sale
Give the seller or buyer a chance to reflect on communication and the process. Keep one clear request moment rather than asking at offer, exchange and completion as though each were a separate relationship.
Review automation for estate agents
Ask for estate agency reviews at meaningful property milestones.
A valuation, a tenancy and a completed sale are different experiences. Build a review routine around the service each person has actually received, so your requests are relevant and your team does not ask at every stage of the same transaction.
No setup fee. Verify your email, choose a plan and add a card to start your trial.
Use Reviews on its own. No callback widget needed.
Example EstatesText message
Ask at a moment that makes sense.
Ask once the relevant service or transaction milestone is complete and the person has enough experience to comment. Use one chosen moment for each relationship.
A valuation or letting service
Ask about the experience actually delivered. Someone who received a valuation can comment on that meeting; a landlord who completed an onboarding has a different perspective from a tenant moving in.
A request you can make your own.
Start with a personal, neutral message. Replace the example business name and choose the destination before sending.
- Choose the momentYour team decides the customer is ready to be asked.
- Choose the destinationSend them directly to a review site or to your RoundRobin feedback page.
- Keep the outcome clearA request, a link click and a published review are different events.
Fit it around your working day.
- Agree separate request moments for sales, valuations and lettings services.
- Add ready contacts manually or through a connected Sheet with an appropriate request destination.
- Check request history across branches or transactions before asking the same person again.
Keep the handover clear
A status change in your property CRM does not itself create a request. Your process must add the contact, and messages should not expose addresses or transaction details.
See request history, feedback and review-site clicks separately.
A few useful answers.
Can we ask both buyers and sellers?
Choose eligible contacts who experienced your service and use relevant, neutral wording. Keep their relationships distinct and avoid duplicate requests to the same person.
Should we ask at valuation or completion?
Either can be meaningful for different services. Be clear about the experience you are asking about and do not repeatedly ask throughout one transaction.
What happens after a review request?
Customers follow your chosen link to Google, Trustpilot or another configured destination, or leave feedback on your branded RoundRobin page. They choose their own rating and words. RoundRobin feedback is never automatically posted to another platform.
What can we measure?
Track the request history, review-site clicks and feedback received in RoundRobin. A click to a public review site does not confirm a published review. For direct links, reminders stop after a click; eligibility and timing rules apply.
Start with your next review request.
Set up Reviews, choose your destination and send an individual request. Add automation when your routine is ready.
No setup fee. Email verification, plan selection and a payment card start your trial. Initial review-request SMS messages accepted for sending use credits from your plan. See Pricing for current rules.
Want website visitors to reach your team too?Callbacks for estate agents →