Website callbacks for opticians

Help optical enquiries reach your practice team.

Visitors may want to ask about an appointment, discuss a collection or understand the next step before visiting. Offer a callback with clear practice hours, so reception can handle the conversation around the people already in the practice.

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No setup fee. Verify your email, choose a plan and add a card to start your trial.

Your team accepts first. Then we call the customer.

RoundRobin callback widget with a name field, country code, phone number and options to call now or later — Illustrative website example

Make room for the right conversation.

Offer calls during staffed hours and available later slots only when scheduling is enabled. Make clear that the selected time is for a call.

An appointment question

Let reception discuss the enquiry and check your normal booking system after a call connects. Selecting a callback slot should not appear to reserve an eye-test appointment.

Reception and dispensing cover

Choose the staff who can take initial enquiries and configure their availability. A shared group or a reception-first priority group can help organise who is tried without assuming that every staff member can answer every question.

A clear invitation to talk.

Tell visitors what the conversation is for. Use wording that matches the enquiries your team is ready to handle.

The visitor requests a callThey leave their details, or choose an available later slot when scheduling is enabled.
Your team acceptsConfigured recipients are called according to your routing and availability.
The conversation beginsOnce a team member accepts, the customer is called. Your team agrees the next step with them.

Explore the full Callback walkthrough →

Suggested widget wording

Have a question about an appointment or collection? Leave your number to request a call from our practice team.

Example wording for your business. This preview does not place calls or take bookings.

Fit it around your working day.

Place the invitation alongside practice and appointment information.
Add suitable recipients and set hours around reception cover and practice opening.
Test enabled scheduling and keep existing booking and urgent-contact routes easy to find.

Set the right expectation

The widget does not provide clinical assessment, book an eye test or replace urgent-contact guidance. Your practice handles those routes separately.

Calls dashboard showing callback activity and follow-up — Product interface with example data.

A few useful answers.

Can patients request a call while the practice is closed?

They can choose an available later slot when scheduling is enabled. Your configured hours and availability determine what is offered.

Does it connect to our appointment diary automatically?

Do not assume an appointment-system connection. The widget requests a conversation; reception checks and confirms any appointment through your usual process.

Who is called first?

RoundRobin calls your configured team first. A team member must accept before the customer is called. Connection depends on availability and both parties answering; an instant request does not guarantee an immediate conversation.

Can visitors request a later call?

Yes, when scheduling is enabled and available slots are configured. Operating hours, recipient availability and your settings determine the options. Requesting a callback does not by itself confirm a service appointment.

Make your next enquiry a conversation.

Set your recipients, check availability and try the callback workflow before adding it to your website.

Start your 14-day trial See plans and pricing →

No setup fee. Email verification, plan selection and a payment card start your trial. Calls use credits at the applicable rates. See Pricing for current rules.

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