A new patient’s first enquiry
Place the widget alongside information about joining the practice. Reception can discuss the enquiry and explain the booking process after accepting the call; the widget does not reserve a clinical appointment.
Website callbacks for dentists
Give dental enquiries a clear route to reception.
Prospective and returning patients often have administrative questions before arranging a visit. Let them request a conversation with your practice, with staffed hours and available callback slots that reflect what your reception team can handle.
No setup fee. Verify your email, choose a plan and add a card to start your trial.
Your team accepts first. Then we call the customer.
Example Dental
A conversation starts here.
Make room for the right conversation.
Offer immediate requests during staffed reception hours. If scheduling is enabled, offer available later slots and explain that these are callback times, not treatment appointments.
A busy reception desk
Configure the reception team’s available numbers and choose simultaneous ringing or priority groups. Use a backup group only where those staff can handle enquiries appropriately.
An enquiry outside opening hours
When scheduling is enabled, show available later callback slots. Keep the practice’s urgent-contact guidance prominent and separate so visitors do not mistake a scheduled conversation for urgent assistance.
A clear invitation to talk.
Tell visitors what the conversation is for. Use wording that matches the enquiries your team is ready to handle.
- The visitor requests a callThey leave their details, or choose an available later slot when scheduling is enabled.
- Your team acceptsConfigured recipients are called according to your routing and availability.
- The conversation beginsOnce a team member accepts, the customer is called. Your team agrees the next step with them.
Fit it around your working day.
- Use simple wording that invites an administrative conversation with reception.
- Add the appropriate reception recipients and set staffed hours and routing.
- Check enabled scheduling and test the call flow alongside your existing appointment and urgent-contact information.
Set the right expectation
The widget does not provide clinical triage, book treatment or replace urgent-contact instructions. Your reception team manages the next step once a conversation connects.
Review call activity and available recordings, transcripts and summaries.
A few useful answers.
Does selecting a time book a dental appointment?
No. It requests a callback at an available time. Your reception team handles appointment availability and booking in your normal system.
Can it help when reception is already on the phone?
Routing can try your configured available recipients. Your team must accept before the patient is called. Enabled scheduling can offer later slots, but a connected call is not guaranteed.
Should this replace our urgent dental contact information?
No. Keep that information clearly accessible. A callback request is an administrative contact option and does not provide an urgent clinical response.
Who is called first?
RoundRobin calls your configured team first. A team member must accept before the customer is called. Connection depends on availability and both parties answering; an instant request does not guarantee an immediate conversation.
Can visitors request a later call?
Yes, when scheduling is enabled and available slots are configured. Operating hours, recipient availability and your settings determine the options. Requesting a callback does not by itself confirm a service appointment.
Make your next enquiry a conversation.
Set your recipients, check availability and try the callback workflow before adding it to your website.
No setup fee. Email verification, plan selection and a payment card start your trial. Calls use credits at the applicable rates. See Pricing for current rules.
Want to make asking for reviews part of the routine?Reviews for dentists →