Settling in after induction
Wait until a new member has used the facilities and experienced the welcome. Signing a membership agreement alone is too early to describe the ongoing service.
Review automation for gyms
Ask for gym reviews once members have found their feet.
A member needs some experience of your facilities, classes and team before they can describe them. Build requests around an induction or agreed membership milestone, with enough space to reflect and a sensible cadence for people who visit regularly.
No setup fee. Verify your email, choose a plan and add a card to start your trial.
Use Reviews on its own. No callback widget needed.
Example FitnessText message
Ask at a moment that makes sense.
Ask after the member has had time to use the facilities, or after a considered programme milestone. Avoid invitations after every class or visit.
A class or training milestone
A completed introductory programme or training block can give someone a clear experience to reflect on. Ask about the service rather than prompting claims about weight, appearance or health results.
A request you can make your own.
Start with a personal, neutral message. Replace the example business name and choose the destination before sending.
- Choose the momentYour team decides the customer is ready to be asked.
- Choose the destinationSend them directly to a review site or to your RoundRobin feedback page.
- Keep the outcome clearA request, a link click and a published review are different events.
Fit it around your working day.
- Choose a request milestone after members have experienced the gym.
- Add ready contacts manually or to a connected Sheet, coordinating across reception and trainers.
- Check repeat-request history and use neutral wording about the member experience.
Keep the handover clear
Reviews does not read attendance or membership milestones automatically. It collects service feedback, not evidence of fitness or health outcomes.
See request history, feedback and review-site clicks separately.
A few useful answers.
Should we ask for a review when someone joins?
Give them time to experience the gym first. Choose a milestone after induction or initial visits, then add the member through your request workflow.
Can reception and trainers both request feedback?
Agree one shared process and check request history so a member is not asked repeatedly by different teams.
What happens after a review request?
Customers follow your chosen link to Google, Trustpilot or another configured destination, or leave feedback on your branded RoundRobin page. They choose their own rating and words. RoundRobin feedback is never automatically posted to another platform.
What can we measure?
Track the request history, review-site clicks and feedback received in RoundRobin. A click to a public review site does not confirm a published review. For direct links, reminders stop after a click; eligibility and timing rules apply.
Start with your next review request.
Set up Reviews, choose your destination and send an individual request. Add automation when your routine is ready.
No setup fee. Email verification, plan selection and a payment card start your trial. Initial review-request SMS messages accepted for sending use credits from your plan. See Pricing for current rules.
Want website visitors to reach your team too?Callbacks for gyms →